Late Cancellation / No Show / Late Arrival / Refund Policy

Pearl of Hope Counseling, PLLC has a no-refund policy and requires at least 48 hours' notice for cancellations. If cancellation is less than 48 hours, you will be responsible for a cancellation fee of $75.00, regardless of client status as a private pay or insured pay. 

Please remember to cancel or reschedule 48 hours in advance. The standard meeting time for individual, family & couples therapy is 50 minutes. A scheduled appointment is a time commitment made to you and is held exclusively for you.  Therefore, cancellations and rescheduled sessions will be subject to the cancellation fee if NOT RECEIVED AT LEAST 48 HOURS IN ADVANCE. You are responsible for payment before your next scheduled appointment. 

Please note that if you are late for a session, you may lose some of that session time. In addition, frequent cancellations or missed appointments will necessitate a prompt reevaluation of your need for services. This evaluation may result in the termination of services or a referral. Pearl of Hope Counseling, PLLC, will charge the card on file within 24 hours of the appointment. If unable, the appointment may be canceled. However, the client will be notified before its cancellation.

Missed Appointments: Missed appointments will be documented in your record. If you miss more than four scheduled appointments, you may be informed that   will be unable to provide additional services, and you will be discharged from the practice.

Late Arrivals: If you arrive more than 10 minutes late to your scheduled appointment, you will be given the option to reschedule. Late Arrivals are considered a no-show.

Appointment Reminders:  Please note that appointment reminders are provided as a courtesy of Pearl of Hope Counseling, PLLC.  If you do not receive a reminder, you are responsible for keeping your scheduled appointments.  We encourage you not to rely on reminders as your only means of remembering your appointments.